Consumer Advice
Guidance on what to do if something hasn't gone to plan with a tradesperson.
We understand that sometimes things don't go as expected. Whether it's a miscommunication, work that doesn't meet your standards, or a more serious concern, we're here to help guide you through the process of resolving it.
Most issues can be resolved directly with the business. The steps below outline a clear path to follow, from initial contact through to seeking external support if needed.
Speak to the Business First
- Reach out to the tradesperson or business as soon as you notice a problem.
- Clearly explain what the issue is and how it differs from what was agreed.
- Give them a fair opportunity to inspect and rectify the work.
- Agree on a reasonable timeframe for the resolution.
- Keep communication professional and factual, most reputable businesses want to put things right.
Document Everything
- Take clear photographs or videos of any work you're unhappy with.
- Keep all quotes, invoices, contracts, and written communications.
- Note down dates, times, and details of conversations.
- Save text messages and emails, these can be important evidence.
- If possible, get a written assessment from another qualified professional.
Let Us Know
- If you found the business through NoaPro, we want to hear about your experience.
- You can leave an honest review on their profile page.
- Contact us directly if you believe a business has acted unprofessionally.
- We take all feedback seriously and may investigate if standards have not been met.
- Your input helps us maintain the quality of businesses on our platform.
Seek Independent Support
- If the issue remains unresolved, external organisations can help.
- Citizens Advice offers free, impartial guidance on consumer rights.
- Trading Standards can investigate businesses that may have broken the law.
- Your bank or card provider may help with chargebacks for faulty services.
- Professional accreditation bodies can also investigate complaints.
Helpful Resources
Independent organisations that can provide further assistance.
Citizens Advice
Free, confidential advice on consumer rights and disputes
0800 144 8848
Trading Standards
Report unfair trading practices or illegal business activity
Gas Safe Register
Check gas engineer credentials or report unsafe gas work
0800 408 5500
NICEIC
Verify electrical contractor registration and raise concerns
TrustMark
Government-endorsed quality scheme for tradespeople
Important to Remember
NoaPro is a directory platform that connects consumers with local businesses. While we strive to feature quality tradespeople, we are not a party to any contract between you and a business. We cannot offer financial compensation, but we do take reports seriously and may remove businesses that consistently fail to meet standards.
Still need to get in touch?
Contact Us